This Privacy Policy explains how Youbi Floors (Grounded Luxury Floors) collects, uses, and protects information when you visit groundedluxuryfl.com, request a flooring or staircase estimate, schedule a visit, communicate with us, or participate in our text-messaging program.
Information we collect
We may collect information that you provide directly, including your name, telephone number, email address, city or ZIP code, project type, project timing, preferred appointment time, and messages you exchange with us. We may also collect basic technical and advertising-attribution information, such as browser information, referring page, campaign parameters, and interaction events.
How we use information
We use information to respond to project inquiries, provide estimates, schedule measurement visits and calls, send appointment confirmations and project updates, deliver requested services, maintain customer records, improve our website and advertising, prevent fraud, and comply with legal obligations.
Text messaging and mobile information
If you expressly opt in, we may send appointment confirmations, scheduling links, estimate-call reminders, and project-related updates by text message. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support services, such as customer service and message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.
Service providers and required disclosures
We may use service providers that host our website, maintain our CRM, deliver email or text messages, process analytics, or support business operations. They may process information only to provide services to us and must protect it. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer.
Cookies and advertising
Our website may use cookies, pixels, and similar technologies to measure site performance, understand advertising results, and improve the customer experience. You may control cookies through your browser settings, although some site functions may be affected.
Data retention and security
We retain information only as long as reasonably necessary for the purposes described above, including customer service, recordkeeping, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no electronic transmission or storage method is completely secure.
Your choices
You may ask us to correct or delete information, stop marketing communications, or explain how your information is used. Text-message consent is optional and is not a condition of purchasing goods or services. Reply STOP to any text message to opt out.
Changes to this policy
We may update this policy from time to time. The effective date at the top identifies the latest version.
Contact us
For privacy questions or requests, call (618) 629-3121 or visit groundedluxuryfl.com.